Returns & Refunds

7-Day Inspection Period

We offer a 7-day inspection period on all online purchases. You have 7 days from the date of delivery to request a return if you are not 100% satisfied with your timepiece.

Return Conditions

To be eligible for a full refund, the watch must be returned in the exact same condition as it was sold, with all stickers, tags, and protective plastics intact.

• The watch must be unworn and unaltered.
• All original boxes, papers, books, and accessories must be included.
• Returns showing signs of wear, damage, or alteration will be rejected or subject to a restocking fee.

How to Start a Return

1. Contact our concierge team at returns@ademato.com within the 7-day window.
2. We will provide a fully insured prepaid shipping label.
3. Pack the watch securely using the original packaging materials.
4. Drop off the package at a staffed FedEx location.

Refund Processing

Once your return is received and inspected by our watchmakers (typically within 24-48 hours), your refund will be processed to the original payment method. Please allow 3-5 business days for the funds to appear in your account depending on your bank.